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Order & Fulfillment

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What is Auto Fulfillment?

Auto Fulfillment is a feature in Ship To The Moon (STTM) that automates your entire order fulfillment process for dropshipping—from receiving orders to shipping them out—with no manual intervention. How It Works for Dropshippers When a customer

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How to Start AutoFulfillment in STTM?

AutoFulfillment automates your order fulfillment process—a game-changer for dropshippers. It cuts out manual work, ensures orders are processed and shipped accurately and promptly, saves you countless hours, improves customer satisfaction with on – time deliveries,

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Refund and Replacement Policy Guide

For dropshipping partners, maintaining smooth order management is key to customer satisfaction. This guide outlines Ship To The Moon’s (STTM) return and replacement policies, tailored to support your dropshipping workflow by clarifying solutions for common

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How long is the processing time?

Order processing time refers to the period from when an order is placed to when it is dispatched from our warehouse. This timeline varies based on product availability, warehouse location, and order type: Standard Orders

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Where do your products ship from?

Products ship from the warehouse closest to your customer’s location (based on your target market and inventory availability): Our warehouse hub is located in Hangzhou, China.🏚️Detail Address: 2 Floor, Building 4, Hexiangjingmaoyuan, No.1984 of Moganshan

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Where is your warehouse located?

We currently operate warehouses across three continents to serve your customers faster: Next, our warehouses in Brazil and Australia will also be put into operation. Our network ensures you can ship locally from the region

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How is the shipping rate calculated?

Shipping rates are determined by several key factors: the total weight of your products, their volume, packaging requirements, the destination country, and the chosen delivery speed. A quick note on weight vs. volume: For lighter

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