• Last Updated: June 24, 2026

Office business hours

Documentation Tree

How does Ship To The Moon work?
Office business hours
How to Create a Ship To The Moon Account
What languages are supported?
What Is a Dropship Order?
How to Reset Your Password?
How to Define Multiple Roles？
How to Add Users?
How to Source Products？
How to Choose & Publish a Product to Your Store?
How to Track Inventory？
Do You Support Product Branding / Customization?
How do I add funds to my account?
How much does Ship To The Moon cost?
Do You Support Multi-Currency Settlement?
What Payment Methods Do You Support?
How is the shipping rate calculated?
Where is your warehouse located?
Where do your products ship from?
How long is the processing time?
Refund and Replacement Policy Guide
How to Start AutoFulfillment in STTM?
What is Auto Fulfillment?
How to Export Invoices?
How to Sync Orders?
What are the estimated shipping times?
How to Connect Your Shopify Store?
How to Connect Your WooCommerce Store?
How to Connect Your Etsy Store?
How to Connect Other Stores?
How to Join the Affiliate Program？
What is the commission rate for affiliates?
How to Withdraw Your Commission？
  • Customer Support: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)
  • Order Fulfillment: Monday–Saturday, 9:00 AM–6:00 PM (GMT+8)

Our customer support and fulfillment teams operate on the same schedule to ensure efficient communication and order processing. During business hours, inquiries related to orders, shipping, and fulfillment can be handled promptly.

Orders and messages submitted outside business hours will be reviewed and processed as a priority on the next business day.