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Ship To The MoonShip To The Moon
  • Last Updated: August 29, 2025

How to Add Users?

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Documentation Tree

Getting Started
How does Ship To The Moon work?
Office business hours
How to Create a Ship To The Moon Account
What languages are supported?
Dashboard & Account
How to Reset Your Password?
How to Define Multiple Roles?
How to Add Users?
Product & Inventory Management
How to Source Products?
How to Choose & Publish a Product to Your Store?
Billing & Payments
How do I add funds to my account?
How much does Ship To The Moon cost?
Order & Fulfillment
How is the shipping rate calculated?
Where is your warehouse located?
Where do your products ship from?
How long is the processing time?
Refund and Replacement Policy Guide
How to Start AutoFulfillment in STTM?
What is Auto Fulfillment?
Integration Guides
How to Connect Your Shopify Store?
How to Connect Your WooCommerce Store?
How to Connect Your Etsy Store?
How to Connect Other Stores?
Affiliate Program
How to Join the Affiliate Program?
What is the commission rate for affiliates?
How to Withdraw Your Commission?

Invite team members to your STTM account and assign custom roles (created via the Roles feature) to manage access. Here’s how:

Step 1: Access Account Management

  1. Log in to your STTM dashboard.
  2. Click Accounts in the left sidebar.

Step 2: Initiate User Creation

On the Account Management page:

  • Click the + User button (top-right).

Step 3: Fill in User Details

In the pop-up form:

  1. Store Name*: Enter the user’s display name (e.g., “John – Support”).
  2. Email*: Use their work email (used for login).
  3. Password*: Set a temporary password (they can reset it later).
  4. Remark*: Add notes (e.g., “Customer Support Lead”).
  5. Choose The Store*: Select the store(s) they’ll access (if managing multiple stores).
  6. Role*: Pick a pre-created role (e.g., “Support Agent,” “Finance”) to define their permissions.

Step 4: Confirm & Save

Click Confirm to create the user. They’ll receive login details (email + password) to access STTM with their assigned role.

Key Notes

  • Role Requirement: Ensure roles are created first (see How to define multiple roles).
  • Store Access: If “Choose The Store” is empty, check if your store is connected (via Store → Integrations).

FAQs

  1. Can I edit a user’s details later?

    Yes! Click the user in the Account Management list to edit their name, email, role, or store access.

  2. What if a user forgets their password?

    They can reset it via the login page’s “Forgot Password?” link, or you can update it manually in their account settings.

  3. How many users can I add?

    There’s no limit—add as many as your team needs.

Streamline teamwork by giving the right access to the right people! Need help? Use the dashboard chat.

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