• Last Updated: August 19, 2025

Office business hours

Documentation Tree

How does Ship To The Moon work?
Office business hours
How to Create a Ship To The Moon Account
What languages are supported?
How to Reset Your Password?
How to Define Multiple Roles？
How to Add Users?
How to Source Products？
How to Choose & Publish a Product to Your Store?
How to Track Inventory？
Do You Support Product Branding / Customization?
How do I add funds to my account?
How much does Ship To The Moon cost?
How is the shipping rate calculated?
Where is your warehouse located?
Where do your products ship from?
How long is the processing time?
Refund and Replacement Policy Guide
How to Start AutoFulfillment in STTM?
What is Auto Fulfillment?
How to Export Invoices?
How to Sync Orders?
What are the shipping times?
How to Connect Your Shopify Store?
How to Connect Your WooCommerce Store?
How to Connect Your Etsy Store?
How to Connect Other Stores?
How to Join the Affiliate Program？
What is the commission rate for affiliates?
How to Withdraw Your Commission？
  • Customer Service: Monday to Saturday 9:00 am – 6:00 pm (GMT+8)
  • Fulfillment Time: Monday to Saturday 9:00 am – 6:00 pm (GMT+8)

This aligned schedule ensures seamless coordination between our customer support and fulfillment teams—so any questions about orders, shipping, or processing can be addressed in real time during these hours. Orders placed outside of 9:00 am – 6:00 pm (GMT+8) will be prioritized when our teams resume the next business day, maintaining consistent efficiency for your operations.