• Last Updated: August 19, 2025

Where is your warehouse located?

Documentation Tree

How does Ship To The Moon work?
Office business hours
How to Create a Ship To The Moon Account
What languages are supported?
How to Reset Your Password?
How to Define Multiple Roles？
How to Add Users?
How to Source Products？
How to Choose & Publish a Product to Your Store?
How to Track Inventory？
Do You Support Product Branding / Customization?
How do I add funds to my account?
How much does Ship To The Moon cost?
How is the shipping rate calculated?
Where is your warehouse located?
Where do your products ship from?
How long is the processing time?
Refund and Replacement Policy Guide
How to Start AutoFulfillment in STTM?
What is Auto Fulfillment?
How to Export Invoices?
How to Sync Orders?
What are the shipping times?
How to Connect Your Shopify Store?
How to Connect Your WooCommerce Store?
How to Connect Your Etsy Store?
How to Connect Other Stores?
How to Join the Affiliate Program？
What is the commission rate for affiliates?
How to Withdraw Your Commission？

We currently operate warehouses across three continents to serve your customers faster:

  • China: Hangzhou (core shipping hub, ideal for bulk inventory and global distribution).
  • USA: Strategic hubs in California and New York (serving North America).
  • Europe: Warehouses in Germany, UK, and France (covering the EU and UK).

Next, our warehouses in Brazil and Australia will also be put into operation.

Our network ensures you can ship locally from the region closest to your customers.